INFORMATION TECHNOLOGIES SUPERVISOR - FIELD SERVICES

Schedule N48

Starting Annual Salary: $52,418

(Annual Salary Range: $52,418 to $77,586)

OPEN COMPETITIVE

JOB OPPORTUNITY

To supervise, assign and review the work of staff responsible for the Field Services Detail of the Customer Support Unit within the Department=s Information Technologies Bureau (ITB); and to perform a variety of technical, supervisory and managerial tasks relative to assigned area of responsibility.

The eligibility list established from this recruitment is anticipated to be in effect for one to two years.

MINIMUM QUALIFICATIONS

Experience/Training Requirements

Experience:

Four years of increasingly responsible computer troubleshooting and customer services support experience, one of which was at the lead worker or supervisory level.

Training/Education:

Bachelor=s degree from an accredited college or university with major coursework in computer science, management information systems, information technology or a closely related field, or equivalent training, education, and/or experience.

Licenses and Certifications:

Possession of or ability to obtain a Nevada driver=s license.

Possession of a certification pertaining to professional management or supervision; any certification within the Microsoft Certified Professional Program; successful completion of a Novell Professional Certification Program and/or CISCO Internetworking Certification Program; Microsoft A+ Certification; CompTia Certification; and/or any other related information technologies certification is desirable.

U.S. Citizenship:

Must be a U.S. citizen or have U.S. permanent residency at time of hire.

Other:

The LVMPD operates 24 hours per day, 7 days per week. Any employee may be required to work any hours, days, or shift, including holidays and weekends. This is a condition of employment without exception.

FILING PERIOD

OPENING DATE: Monday, September 23, 2002

CLOSING DATE: Monday, October 7, 2002

INQUIRIES

If you have any questions regarding this position or the selection process, please contact Karen Krauss, Analyst, at (702) 229-3978, Steve Yuen, Analyst, at (702) 229-5518, Libby Allen, Personnel Technician, at (702) 229-5777, or Kelly Popp, Personnel Technician, at (702) 229-3984.

FILING INFORMATION

Applicants meeting the minimum qualifications and wishing to apply must submit, either in person or via U.S. mail, a completed LVMPD Employment Application and detailed resume, which includes specific dates, duties and technologies for each job held, as well as specific dates and descriptions of education and training received, in hard copy form, to the LVMPD Personnel Bureau, Attention: Karen Krauss, 101 E. Convention Center Drive, Suite P200, Las Vegas, NV 89109 before 4:00 p.m. on Monday, October 7, 2002. LATE APPLICATIONS AND/OR RESUMES WILL NOT BE ACCEPTED. No additional information will be accepted after the closing date and time. LVMPD Employment Applications are not available online AND resumes will not be accepted via e-mail.

IMPORTANT: THE INFORMATION PROVIDED ON THE EMPLOYMENT APPLICATION AND RESUME WILL BE USED TO DETERMINE WHICH APPLICANTS WILL BE INVITED TO PARTICIPATE IN THE SELECTION PROCESS FOR THIS POSITION. THEREFORE, IT IS CRITICAL THAT EACH APPLICANT PROVIDES COMPLETE, ACCURATE, AND SUFFICIENT INFORMATION DEMONSTRATING, AT A MINIMUM, POSSESSION OF THE MINIMUM QUALIFICATIONS. FAILURE TO DO SO MAY RESULT IN THE DETERMINATION THAT THE APPLICANT DOES NOT POSSESS THE REQUIRED TRAINING AND EXPERIENCE AND THEREFORE, WILL NOT PARTICIPATE IN THE SELECTION PROCESS.**

Veteran Preference Points

Two Veteran Preference points shall be given only on open competitive examinations and only after a final passing grade. Veteran Preference Points are attained after the completion of the selection procedure for the position and may be used only one time by any individual.

Candidates may be eligible for Veteran Preference Points if 1) they have obtained an honorable discharge from the Armed Forces and have served at least 181 days of active duty; OR 2) they are currently in the Armed Forces, are a member in good standing, and have served at least 181 days of active duty.

**THOSE INDIVIDUALS ELIGIBLE FOR VETERAN PREFERENCE POINTS BASED UPON THE ABOVE CRITERIA MUST SUBMIT PROOF OF ELIGIBILITY OF VETERAN PREFERENCE POINTS AT THE TIME OF EMPLOYMENT APPLICATION AND RESUME SUBMISSION IN ORDER TO BE CONSIDERED FOR VETERAN PREFERENCE POINTS.**

BEST CANDIDATES WILL HAVE:

A Bachelors degree in computer science, management information systems, or information technology; four years of supervisory experience in increasingly responsible computer troubleshooting and customer services support functions pertaining to Microsoft Windows NT 4.0, XP and 2000, and Novell networking operating systems; experience using various programs, including Excel, GroupWise, WordPerfect 8.0, and Attachmate; possession of a Novell Professional Certification, Microsoft Certified Professional Certification, CISCO Internetworking Certification or other related certifications; project management experience; excellent leadership, decision making, interpersonal, and written and verbal communication skills; AND the ability to demonstrate those characteristics consistent with the Department values (Integrity, courage, accountability, respect for others, and exc

LVMPD LATE POLICY:

COMPLETED LVMPD EMPLOYMENT APPLICATIONS AND DETAILED RESUMES MUST BE RECEIVED IN THE LVMPD PERSONNEL BUREAU BEFORE 4:00 P.M. ON MONDAY, OCTOBER 7, 2002. ANY CANDIDATE TURNING IN A LATE APPLICATION OR RESUME WILL NOT BE PERMITTED TO CONTINUE IN THE SELECTION PROCESS FOR THIS POSITION.

CANDIDATES ARE REQUIRED TO REPORT FOR SCHEDULED TEST PROCESSES A MINIMUM OF 15 MINUTES EARLY. FAILURE TO REPORT IN A TIMELY MANNER WILL RESULT IN REMOVAL FROM THE TESTING PROCESS.

SELECTION PROCESS

The selection process will consist of the following:

APPLICATION AND RESUME SCREENING

Each applicant=s LVMPD Employment Application and resume will be reviewed to determine the TOP individuals who possess the experience and training most closely related to that described in the ABest Candidates Will Have@ Section. These TOP candidates will be invited to participate in the remainder of the testing process set forth below. Candidates will be contacted by the Personnel Bureau regarding the results of the screening process.

ORAL BOARD EXAMINATION (weighted 40%)

The TOP candidates determined from the Application and Resume Screening process will be invited to participate in the Oral Board Exam which will be held beginning Tuesday, November 12, 2002 at the LVMPD Personnel Bureau. Candidates arriving late to their Oral Board Exam will NOT be admitted and will be disqualified from the remainder of the selection process. Candidates must demonstrate at least minimum competency in all areas listed below to pass. The Oral Board Exam is designed to measure each candidate=s:

BACKGROUND

  • Candidate=s education, training and experience as it relates to this position

    • SUPERVISION AND PROJECT MANAGEMENT

  • Knowledge of principles and practices of employee supervision, training and professional development, performance evaluation, discipline, motivation and feedback

  • Knowledge of basic project management tools and techniques

  • Ability to select, assign, supervise, train, review and evaluate the work of professional, technical and clerical staff

  • Ability to develop and lead/supervise effective teams

  • Ability to supervise projects

    • TECHNICAL KNOWLEDGE

      • Knowledge of operational characteristics, services, methods, processes and activities of field support technicians

      • Knowledge of principles and practices of network configuration and operation

      • Knowledge of computer hardware, software, peripherals and operating systems

      • Knowledge of back up and restore techniques

    DECISION MAKING SKILLS

      • Knowledge of methods and techniques of troubleshooting hardware, software, and network problems

      • Ability to research, analyze, and evaluate, and make appropriate recommendations

      • Ability to analyze and resolve computer software, hardware, network and other computer problems

      • Ability to analyze complex systems requirements and procedures to determine hardware, software, and/or maintenance requirements

      • Ability to make sound decisions using good judgment

    VERBAL COMMUNICATION AND INTERPERSONAL SKILLS

      • Ability to be responsive and provide effective customer service

      • Ability to establish and maintain effective working relationships with those contacted in the course of work, including Department officials and the general public

      • Ability to orally communicate clearly and concisely with technical and nontechnical groups and individuals, and before small and large groups

    ORGANIZATIONAL COMMITMENT/LEADERSHIP

      • Ability to perform several tasks simultaneously, and organize and prioritize workload

      • Ability to demonstrate those characteristics which are consistent with Department values

      • Ability to provide effective leadership by demonstrating organizational commitment, including demonstration of a strong work ethic, empathy, initiative, motivation, dependability, professionalism, and flexibility and adaptability to a constantly changing environment in a positive manner

    ASSESSMENT CENTER (weighted 60%)

    Those candidates who successfully complete the Oral Board Exam will be invited to participate in the Assessment Center which will be held during the week of December 2, 2002 in the Personnel Bureau=s Testing Room, 101 E. Convention Center Drive. (Exact times and schedules will be provided at a later date.) Candidates will complete the written portions of the Assessment Center using a personal computer (WordPerfect 8.0, Microsoft Office). Candidates must demonstrate at least minimum competency in all areas listed below for the Assessment Center to be placed on the eligibility list for Information Technologies Supervisor - Field Services. An Assessment Center is a structured series of tasks, both written and oral, designed to simulate the position of IT Supervisor which will be evaluated by a panel of trained raters. It will measure the following areas:

    SUPERVISION AND PROJECT MANAGEMENT

      • Knowledge of principles and practices of employee supervision, training and professional development, performance evaluation, discipline, motivation and feedback

      • Knowledge of basic project management tools and techniques

      • Ability to select, assign, supervise, train, review and evaluate the work of professional, technical staff

      • Ability to develop and lead/supervise effective teams

    TECHNICAL KNOWLEDGE/DECISION MAKING

      • Ability to read, interpret and comprehend technical written materials

      • Ability to research, analyze, evaluate and make appropriate recommendations

      • Ability to make sound decisions using good judgment

     

    VERBAL COMMUNICATION AND INTERPERSONAL SKILLS

      • Ability to be responsive and provide effective customer service

      • Ability to establish and maintain effective working relationships with those contacted in the course of work, including Department officials and the general public

      • Ability to orally communicate clearly and concisely with technical and nontechnical groups and individuals, and before small and large groups

    WRITTEN COMMUNICATION SKILLS

  • Ability to prepare clear and concise reports

  • Ability to communicate clearly and concisely in writing to technical and nontechnical readers

    • ORGANIZATIONAL COMMITMENT AND LEADERSHIP

  • Ability to perform several tasks simultaneously, and organize and prioritize workload

  • Ability to work under pressure

  • Ability to demonstrate those characteristics which are consistent with Department values

    • Ability to provide effective leadership by demonstrating organizational commitment, including demonstration of a strong work ethic, empathy, initiative, motivation, dependability, professionalism, and flexibility and adaptability to a constantly changing environment in a positive manner

    IMPORTANT: The Assessment Center for either of the Information Technologies Supervisor positions for which there are current recruitments - Network Administration and Field Services - will be one and the same. Those individuals competing in both selection processes, who successfully complete the applicable Oral Board Exams, will participate in the ONE Assessment Center and the resulting score will be applied to both IT Supervisor positions, using the respective weights of the Assessment Center as set forth in the applicable Job Announcements.

    ADDITIONAL SELECTION PROCESSES

    Candidates who successfully pass the above selection procedures will undergo a thorough background investigation, which includes a polygraph, and must meet the LVMPD Hiring Standards. A medical examination will be given at the time a job offer is extended. LVMPD employees participate in the Department=s random drug screening process.

    ADDITIONAL INFORMATION

    Individuals are encouraged to read the provided handout entitled AFrequently Asked Questions about the Testing and Hiring Processes@ for more information regarding the Department and the selection process.

    LVMPD Information

    The vision of the Las Vegas Metropolitan Police Department is to provide the best public safety and service in partnership with our community.

    The mission of the Las Vegas Metropolitan Police Department is to protect people, property and rights in our community.

    The acronym AI CARE@ is the guiding principle for each and every LVMPD employee. This acronym represents the values of the Las Vegas Metropolitan Police Department: Integrity, Courage, Accountability, Respect for People and Excellence. The values are supported by behaviors demonstrated by the actions of employees as they live these values. All employees are expected to represent the values of the LVMPD while in the workplace and off-duty.

    The LVMPD is an equal opportunity employer. All appointments to the competitive service shall be made without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, or political affiliation, and shall be based on merit and fitness only.

    The LVMPD is accredited by the Commission on Accreditation for Law Enforcement Agencies.

    <<Visit the LVMPD=s website at www.lvmpd.com for additional information regarding this and other employment opportunities with the Las Vegas Metropolitan Police Department.>>

    JERRY KELLER, SHERIFF

    By: DOUG SPRING

    EXECUTIVE DIRECTOR

    PERSONNEL BUREAU

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    The Personnel Bureau requests that this notice be properly placed in locations accessible to all employees and further announced during briefings. Employees are encouraged to copy announcements of interest and NOT remove originals from posting areas and briefings books.

     

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    LVMPD RECRUITMENT 181-02

    LAS VEGAS METROPOLITAN POLICE DEPARTMENT

    PERSONNEL BUREAU

    101 CONVENTION CENTER DRIVE SUITE P-200

    LAS VEGAS NV 89109

    (702)229-3497

    EMPLOYEE BENEFITS ARE A PART OF YOUR SALARY:

    RETIREMENT: State of Nevada Public Employee Retirement System at no cost to the employee.

    TAXES: Nevada has no State Income Tax. Metro employees do not pay Social Security Taxes; however, employees hired after 4/86 will have 1.45% of their salary deducted to cover Medicare.

    INSURANCE: There are a variety of insurance programs available. The programs include coverage for Major Medical, Hospital, Surgical, Dental and Vision at provider locations--Life, Accidental Death, Dependent/Spouse.

    PEAP: The "Police Employees Assistance Program" is available at no cost to all Department employees to help those who are experiencing personal or job-related problems by assisting with referrals and coordinating professional counseling resources.

    HOLIDAYS: 13 paid holidays annually.

    VACATION: 120 hours each year for the first 15 years, 160 hours each year after 15 years service commencing after six months continuous full-time service.

    SICK LEAVE: 13 days each year with no limit as to total amount accrued. Use of three days or less annually earns an employee 24 hours bonus time for that year.

    BEREAVEMENT LEAVE: Deductible from accrued sick leave and may be used to attend the funeral of a member of the immediate family.

    WORKING HOURS: 80 hours bi-weekly; may be five day/eight hour shifts; nine hour schedule; four day/ten hour shifts; or 12 hour shifts depending upon assignment.

    SHIFT DIFFERENTIAL: 4% above normal pay step.

    OVERTIME: Paid at 1 2 times base hourly rate.

    LONGEVITY PAY: Personnel receive 2.5% of base pay after five years of service, plus 2 of 1% for each year over five until a maximum of 15% has been reached.